dewasport.gg Platform Privacy Notice

What Data We Collect at dewasport.gg

We collect the following categories of data when you create and use your dewasport.gg account:

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  Identity information

  Your name, date of birth, national ID number, phone number, and email address. We require this during account registration and verify it before permitting any withdrawal.

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  Address and verification documents

  We collect your residential address and require a proof-of-address document (utility bill or government correspondence). We also request a copy of your national ID or passport for identity verification.

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  Payment and transaction data

  We record your deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet), transaction amounts, and settlement confirmations. We retain this history for your account records and regulatory compliance.

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  Account activity and betting history

  We log all wagers, game selections (Liga 1 markets, live Dragon Tiger tables, Aviator slots, esports selections), account balance changes, and withdrawal requests. This data helps us detect fraud and calculate your loyalty rewards.

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  Device and usage information

  We collect your IP address, device type (iOS, Android, desktop), browser type, and operating system. We track session timestamps and page navigation to improve platform performance and detect security anomalies.

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  Communication data

  We retain copies of support emails, chat transcripts, and promotional messages you receive from our English-speaking support team. This ensures we can reference prior interactions and resolve disputes.

How We Use Your Data on dewasport.gg

We use the data we collect for the following purposes:

Account management

We verify your identity, process your deposits and withdrawals, and maintain your account balance and transaction history.

Loyalty and rewards

We track your wagers to calculate weekly cashback, tier advancement, referral eligibility, and promotional participation.

Fraud prevention

We monitor for suspicious patterns, duplicate accounts, and unauthorized access attempts. We use your data to protect your account and ours from abuse.

Regulatory compliance

We retain records to comply with financial regulations and anti-money-laundering requirements in supported jurisdictions.

Customer support

We use your contact information and account history to respond to your inquiries and resolve disputes.

We do not use your data for marketing beyond sending you promotional updates about dewasport.gg offers, cashback schedules, and seasonal campaigns. You can opt out of promotional emails via your account settings at any time.

Third Parties and Data Processors

We work with trusted partners to operate dewasport.gg. These partners include payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification providers (who confirm your KYC documents), and data hosting providers (who store our servers). We share only the minimum data necessary with each partner — for example, payment processors receive your transaction details but not your full betting history.

Our servers and databases may be located outside your jurisdiction. By using dewasport.gg, you consent to your data being processed and stored in these locations, which may be in different countries. We apply the same security standards regardless of server location.

We do not sell your personal data to advertisers, data brokers, or any third party. We will not disclose your information except where required by law (e.g., subpoena from a court or regulator), to prevent fraud or illegal activity, or to enforce our terms of service.

Your Rights Regarding Your Data

You have the right to access, correct, and in some cases delete your personal data held by dewasport.gg. To exercise these rights, contact our support team via email at your earliest convenience. We will respond within one business day to verify your identity and process your request.

You may request a copy of all personal data we hold about you. You may request correction of inaccurate information (e.g., your address). You may request deletion of your account and associated data, though we may retain transaction records for regulatory compliance.

You have the right to withdraw consent for promotional communications. You can opt out of marketing emails by toggling the preference in your account settings or by contacting our support team. Opting out of marketing does not affect your account functionality or access to dewasport.gg services.

Data Security and Encryption

We protect your data using industry-standard encryption (TLS/SSL) for all communications between your device and our servers. Your password is hashed and never stored in plain text. We recommend enabling two-factor authentication (2FA) in your account settings — this adds an additional security layer by requiring a time-based code for login and withdrawal attempts.

Our infrastructure includes firewalls, intrusion detection, and regular security audits. We limit data access to authorized staff only. If we discover a data breach affecting your account, we will notify you promptly and advise on protective measures.

You are responsible for keeping your password and 2FA codes secure. Never share these with anyone, including our support team. If you suspect unauthorized account access, reset your password immediately and contact our support team.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you use dewasport.gg. Cookies are small text files stored on your device. Most are session cookies that expire when you close your browser; some are persistent and remain across sessions.

We use cookies for:

• Session management — keeping you logged in during your visit
• Security — storing your 2FA status and suspicious login detection
• Preferences — remembering your display language and account settings
• Analytics — tracking page views and feature usage to improve dewasport.gg

You can disable cookies in your browser settings, but doing so may prevent dewasport.gg from functioning properly. We do not use cookies for advertising or cross-site tracking.

Contact and Policy Updates

If you have questions about our data practices or wish to exercise your rights, contact our support team via email. We respond to all inquiries within one business day. For urgent security concerns, mark your email as confidential.

We may update this privacy notice as our practices evolve or regulations change. We will notify you of material changes via email or by displaying a notice on dewasport.gg. Continued use of the platform after such changes constitutes your acceptance of the updated notice.

This privacy notice complements our terms and conditionsTogether, they govern your use of dewasport.gg. Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.